Position Name- Branch Manager

Job Type: Full-time

Salary- Negotiable

Job Location- Barisal

Educational Requirements

• Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Bachelor's or Master's degree in Business Administration. A combined degree. in Business Administration and Biological Sciences, such as Pharmaceutical Sciences, will be given preference.

Job Description

• The Branch Manager will be responsible for overseeing all branch operations, ensuring customer satisfaction, achieving sales targets, and managing the branch team. The ideal candidate will have a strong background in business administration, with preference given to those with combined expertise in business administration and biological sciences.

Customer Journey and Experience:

• Ensure a seamless and exceptional customer journey from entry to post-purchase follow-up.
• Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
• Implement strategies to enhance the overall customer experience and satisfaction.

Sales Management:

• Develop and execute soles strategies to achieve branch sales targets for products and services.
• Monitor sales performance and implement corrective actions as needed.
• Analyze sales data and market trends to identify opportunities for growth.

Team Leadership and Management:

• Lead, mentor, and motivate the branch team to achieve their individual and collective goals.
• Conduct regular performance reviews and provide ongoing training and development opportunities.
• Foster a positive and productive work environment.

Branch Inventory Management:

• Manage inventory levels to ensure product availability while minimizing overstock.
• Conduct regular stock audits and maintain accurate inventory records.
• Coordinate with the supply chain department for timely replenishment of stock.

Accounts Management:

• Oversee the branch's financial transactions, including sales, expenses, and budgets.
• Ensure accurate and timely reporting of financial data.
• Implement financial controls to safeguard branch assets.

Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements and company policies.
• Maintain up-to-date knowledge of industry regulations and standards.
• Implement and enforce compliance protocols within the branch.

Product and Service Knowledge:

• Acquire and maintain an in-depth understanding of Bio-Xin Cosmeceuticals product and service offerings.
• Effectively communicate the value proposition of our products and services to customers.
• Stay updated on the latest advancements in aesthetic treatments, skincare products, beauty supplements, and wellness products.

Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): Maintain a CSAT score of 90% or higher.
• Sales Growth: Achieve a minimum of 30% year-over-year sales growth.
• Inventory Accuracy: Maintain an inventory accuracy rate of 100%
• Employee Engagement: Achieve an employee engagement score of 90% or higher.
• Regulatory Compliance: Achieve 100% compliance with all relevant regulations and internal policies. Financial Accuracy: Ensure financial discrepancies are 0% of total transactions.
• Customer Retention Rate: Maintain a customer retention rate of 85% or higher.

Other Requirement

Experience

• At least 5 years

Additional Requirements

Experience:

• Minimum of 5 years of experience in a managerial role, preferably within the skincare, beauty, or wellness industry.
• Skills: Strong leadership, sales management, and customer service skills.
• Knowledge: Understanding of inventory management, financial accounting, and regulatory compliance.
• Communication: Excellent verbal and written communication skills.
• Proactive: Ability to work independently, take initiative, and drive results.